Overview

Our refund and returns policy lasts 2 days. If 2 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} or video proof and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Returns

Deals Central offers a replacement guarantee only if the product received is damaged/defective. Please get in touch with us at sales@DealsCentral.in within 2 days of receiving your order if you would like to have it replaced. We will provide a shipping address that you can ship your order back to. Deals Central will dispatch a replacement as soon as we receive your returned order.We do not exchange products if the customer has ordered a wrong item.We do not guarantee that your monitor’s display of color will be accurate. The brightness, contrast and resolution of your screen will make the color of the product look slightly different.Return/exchange will not be applicable if the product is disliked by the customer, or if a wrong product was ordered.

What are the conditions for Replacement Or Refund?As explained earlier, to be eligible for free replacement, return, refund of any item – buyer must product an authenticated unboxing video which can support buyer’s claim. No replacement claim will be accepted without unboxing video.Free replacements or refund can be requested if the following conditions apply:

  • Item received is physically damaged; (you must prove this by a video of unpacking or unboxing) Item received has missing parts or accessories; (you must prove this by a video of unpacking or unboxing) Item received is different from their description on the product detail page on DealsCentral.in Item received is defective/does not work properly. (you must prove this by a video of unpacking or unboxing)

Need help?

Contact us at sales @ dealscentral.in for questions related to refunds and returns.